Communication and Compassion: What Families Can Expect from Columbine Health

At Columbine Health, communication is more than a best practice—it’s a foundation for trust. Whether it's a new admission or a long-time resident, families are kept in the loop and invited to be active partners in care.

Care conferences are scheduled within the first two weeks of a resident’s stay, offering time for open dialogue between families and the care team. “It’s an opportunity to ask questions, set goals, and understand what to expect,” said Susie Brailsford.

Communication doesn’t stop there. Regular updates, check-ins, and educational programming keep families informed and empowered. Sessions cover everything from insurance navigation to understanding levels of care.

Bonnie, whose mother transitioned to Lemay Avenue Health and Rehab, shared how impactful this communication was: “They explain everything clearly. I never feel like I’m navigating this alone.”

Even during difficult moments, Columbine creates space for meaning. Kylie Thompson spoke about the beauty in end-of-life care. “Families tell us they were able to just be with their loved one, not stuck in the stress of caregiving. That’s when we know we’ve made a real difference.”

Columbine Health is more than a care provider—they are a trusted partner, guide, and advocate for families facing life’s most challenging transitions. As Von Dreele says, “Do your research, but most importantly, visit the community. You’ll feel the difference.”

Want to learn more about Columbine Health’s approach to care and communication? Contact us or attend one of our educational events to get started.